All online transactions are handled with industry-standard SSL encryption. When you enter your credit card into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site.
For those who are not comfortable processing their orders online, feel free to phone your order to us at (909)590-1888.
The delivery time for your order depends on the shipping method you select. We offer several different shipping methods. The choices available depend on...
1) The item(s) purchased
2) The in-stock availability of the product
3) The destination address.
Each shipping method has its own restrictions and charges that will be applied to your order, and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays within the United States.
Calculating estimated shipping dates is based on several factors, including your destination address and how quickly we can obtain and assemble items for your shipment (the "usually ships within" time is listed on a product's detail page to help you gauge how quickly we can ship your order out).
To calculate your delivery estimate, simply take the time called out in the "Availability" section on the product detail page ("Usually leaves warehouse in..." or what we refer to as "Processing Time") and add the time it takes a package to travel from our facilities to your destination address, based on the shipping method you've selected. Please note that orders for multiple items or multiple copies of a single item may take longer to assemble before we're able to ship them to you.
|
Shipping Method |
Order Processing Time* |
Actual Ship Time |
Total Order Delivery Period |
|
Standard Ground |
2-3 business days* |
5-7 business days |
7-10 business days |
|
Second Day |
2-3 business days* |
2 business days |
4-5 business days |
|
Next Day |
1-2 business days* |
1 business day |
2-3 business days |
Note:Delivery time for oversized items differ slightly from the above options. Please refer to our Oversized Items section for details!
At Checkout, you will be prompted to choose a shipping method for your item(s). Please note; some items can only be shipped standard ground. Shipping costs are determined by:
1) The destination of your item(s)
2) The shipping method you select.
Your total shipping will be calculated automatically during Checkout prior to the completion of your order.
Shipping costs for orders are based on the total order weight. An order containing multiple items typically receives a volume-shipping discount. This means your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your shopping cart. You will be provided with your order's actual total shipping cost during Checkout.
Shipping policies and delivery windows are subject to change so if you have any questions, please feel free to contact our customer service team at 1-800-5374357!
If an item is available on our site, you will see a red "Add Item to Cart" box on the right hand side of the product detail page. You should also note the "Availability" section, just above the "Product Detail" section. You will be able to see if the item is "In-Stock", and how long it takes to leave the warehouse should you choose to purchase it.
If you do not see the red "Add Item to Cart" box, the item is temporarily out of stock and cannot be ordered at that time. The "Availability" section will also be hidden. You do have the option however to add an out of stock item to your Baby Registry or Wish List!
If you ever have a question about an item's availability, please feel free to call 1-800-5374357. An online specialist can assist you with your questions and can even place a phone order for you!
Some heavy or oddly shaped items must be shipped alone using a freight trucking company. Usually, oversized Items arrive in 7-14 full business days after leaving our warehouse. Business days are Monday thru Friday, excluding federal holidays within the United States. Some larger and heavier items can only be sent via ground freight, and it's important to note that the freight trucking company is not responsible for unloading the item from the truck, or carrying the item inside. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item. If you are sending this item as a gift, please include the recipient's phone number so the recipient can be contacted in the event the delivery needs to be scheduled.
Absolutely! Shipping to multiple addresses allows you to send products in your shopping cart to more than one shipping address in just one order. For example, if you would like to send items in your order to two different addresses, enter both addresses in your Address Book during Checkout, and select the destination for each item when instructed. You can also select a different shipping method for each item. You do not need to place separate orders. For more information on shipping to multiple addresses, see our
For most items, you will be given the option of selecting 1 of 3 different shipping options:
Standard ground
Second Day
Next Day
All you need to do is click the delivery method that best suits your needs! It's important to note that you still need to calculate the "Order Processing Time" when determining the total delivery time.
Please be aware of the following in order to assist you with your shipping selections and needs:
Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.
Your order must be received and your credit card authorized by 12:00 p.m. (noon) EST or your order will not be processed until the following business day. This applies to all shipping methods, including Next Day delivery.
Second Day and Next Day orders require a street address.
Items shipped to the following destinations may only be shipped via the U.S. Postal Service and cannot be expedited:
PO Boxes in Continental US
PO Boxes in Alaska and Hawaii
APO/FPO
US Territories (including Puerto Rico)
Please allow for additional shipping and handling time for all oversized products shipping via a freight trucking company. These products cannot be expedited.
Easy! Tracking numbers are assigned to packages at our warehouse almost immediately, and generally appear on our website along with your order information. It is possible that it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on the skoolplus.com website may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:
1) The type of product you purchased
2) The shipping method you selected during Checkout
3) The carrier that is delivering your product(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the skoolplus.com website will not offer tracking information, but will still offer order status and other details.
Your Order Status is supplied by Skool Plus, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*. The tracking information is accessible from "Your Order History" on our website when it becomes available.
*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
Orders that are shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at 1-800-537-4357 or 1-909-590-1888.
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